Shipping
What are your delivery times?
Our delivery times vary by carrier. Please check the delivery section during checkout for an estimated delivery time.
How much will shipping cost?
Shipping costs will vary by carrier. Please refer to the delivery section during checkout for exact shipping costs.
Will you provide World Wide Shipping?
We only provide shipping to Canada and Mexico at this time. International orders are subject to customs, fees and duty charges. Please refer to the delivery section during checkout for exact shipping costs.
My Order
How do I check the status of my order?
To check the status of your order log in to your account here.
Can I modify or cancel my order?
You may make modifications to your order if it has not yet been processed. Please log in to your account to check the status of your order. If your order has yet to be processed, please submit your request to hello@becaliabotanicals.com with your order number.
When will my order be shipped?
Orders are processed within 2-3 business days.
What if I receive the wrong product?
Please send us an email to hello@becaliabotanicals.com and include your order number.
Do you offer exchanges for faulty items?
We will exchange any items that may have been damaged during shipping. Please contact us at hello@becaliabotanicals.com
Product
How do I return my product?
We do not accept returns. If your items arrive damaged, please contact us at hello@becaliabotanicals.com
How do I care for my product?
Please keep your products in a dry, cool place away from direct sunlight.
My body butter melted. What should I do?
Our body butters are temperature sensitive, and during the summer months, they may soften during shipping. The whipped butter's quality as a fantastic moisturizer will not be affected by the melting, but the whipped consistency will change. Allow the body butter to settle for a day at room temperature, or place it in the refrigerator if it softens or melts during shipping.
Does Becalia Botanicals test on animals?
No. We do not test our products or ingredients on any animals.
