FREQUENTLY ASKED

Our delivery times vary by carrier. Please check the delivery section during checkout for an estimated delivery time.

Shipping costs will vary by carrier. Please refer to the delivery section during checkout for exact shipping costs.

We only provide shipping domestically in the US. International orders are subject to customs, fees and duty charges. Please refer to the delivery section during checkout for exact shipping costs.

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You may make modifications to your order if it has not yet been processed. Please log in to your account to check the status of your order. If your order has yet to be processed, please submit your request to hello@becaliabotanicals.com with your order number.

Orders are processed within 2-3 business days.

Please send us an email to hello@becaliabotanicals.com and include your order number.

We will exchange any items that may have been damaged during shipping. Please contact us at hello@becaliabotanicals.com

We do not accept returns. If your items arrive damaged, please contact us at hello@becaliabotanicals.com

Please keep your products in a dry, cool place away from direct sunlight.

Our body butters are temperature sensitive, and during the summer months, they may soften during shipping. The whipped butter's quality as a fantastic moisturizer will not be affected by the melting, but the whipped consistency will change. Allow the body butter to settle for a day at room temperature, or place it in the refrigerator if it softens or melts during shipping.

No. We do not test our products or ingredients on any animals.

Luma is a lightweight regenerating facial oil formulated with nutrient-rich botanical oils including prickly pear seed oil, rosehip CO₂ extract, jojoba, pomegranate seed oil, and squalane to help nourish, soften, and support healthy-looking skin.

Luma is suitable for most skin types, including dry, combination, sensitive, and dehydrated skin. Its lightweight, fast-absorbing texture was designed to provide hydration without feeling heavy or greasy.

Luma was formulated with lightweight, non-comedogenic or low-comedogenic oils such as jojoba and squalane, making it a great option for many people concerned about congestion or breakouts.

Yes. Many facial oils can actually help balance the skin when formulated properly. Luma absorbs quickly and helps support the skin barrier without leaving behind a heavy residue.

Prickly pear seed oil is rich in antioxidants, vitamin E, and essential fatty acids that help support hydration, improve the appearance of dullness, and promote a healthy-looking glow.

Rosehip CO₂ extract is known for its nourishing and restorative properties. It helps support skin softness, improve the appearance of uneven texture, and provide antioxidant protection.

No. Luma was intentionally formulated to feel lightweight, silky, and fast-absorbing while still deeply nourishing the skin.

Apply 3–4 drops onto clean, damp skin after cleansing and before moisturizer, or as the final step in your skincare routine. Gently press into the skin.

Yes. Luma can be used both morning and evening depending on your skin’s needs.

Yes. Because of its lightweight finish, Luma layers beautifully under makeup and can help create a hydrated, radiant base.

Facial oils help seal in hydration and support the skin barrier, but depending on your skin type, you may still prefer to layer a moisturizer underneath or on top.

Luma does not contain added synthetic fragrance. Its natural aroma comes from the botanical oils used in the formula.

Luma was formulated with gentle botanical oils and without added fragrance, making it suitable for many sensitive skin types. As with any skincare product, patch testing is always recommended.

With daily use of 3–4 drops, one bottle typically lasts around 2–3 months, depending on frequency of use.

Facial oils help nourish and support the skin barrier while locking in moisture. Many people love incorporating facial oils for their glow-enhancing and softening benefits.

Yes. Luma is vegan and never tested on animals.

Luma combines heritage-inspired botanical ingredients with modern skincare formulation. Its fast-absorbing texture, carefully selected oils, and purpose-driven mission make it more than just a facial oil — it’s a skincare experience rooted in intention and care.

Calma is a non-foaming cream cleanser designed to gently cleanse the skin while helping maintain moisture and softness.

Yes. Calma was formulated to gently cleanse without stripping the skin, making it ideal for dry, dehydrated, or sensitive skin types.

No. Calma is a non-foaming cleanser with a creamy texture that melts into the skin.

A tight or squeaky-clean feeling can often mean the skin barrier has been over-stripped. Calma was designed to cleanse while helping skin feel soft, balanced, and comfortable.

Massage onto dry skin using gentle circular motions, then remove with a warm, damp cloth for best results.

Yes. Calma helps break down makeup, sunscreen, and daily buildup while nourishing the skin.

Warm water and a damp cloth help properly lift away the cleanser while enhancing the comforting, spa-like cleansing experience.

Yes. Calma can also be left on the skin for around 10 minutes as a hydrating cleansing mask before removing with a warm cloth.

Yes. Calma does not contain added fragrance.

Many acne-prone skin types prefer gentle, non-stripping cleansers that support the skin barrier. Calma focuses on nourishment and gentle cleansing rather than harsh surfactants.

Yes. Calma is gentle enough for daily use, morning and night.

Cream cleansers focus on nourishing and maintaining hydration while cleansing, whereas foaming cleansers often create a deeper-clean sensation that may not work for every skin type.

Yes. Mature and dehydrated skin types often benefit from cream cleansers that help support softness and hydration.