Frequently Asked Questions

 

Are your products cruelty-free? 

The short answer is 100%! The long answer is that we take a tremendous amount of pride in our products, our ingredients, and our integrity, because of that, we do not feel it is necessary to test our products on animals. All of our products are tested on humans. 

Are your products really all-natural?

No toxic ingredients here! The majority of our products are all-natural but for your safety, a few products may contain synthetic ingredients and/or preservatives. Please refer to the product's ingredient deck for a complete list of ingredients.

Why is there is a slight texture and fragrance difference in my product from my last purchase?

Our products our formulated in small batches which may have a slight variation in color, texture or fragrance.

Are your products vegan?

Although the majority of our products are vegan, some products may contain honey or beeswax, if any.  Please refer to the product's ingredient deck for a complete list of ingredients.

Is your skincare safe for sensitive skin?

All of the ingredients that we use were chosen with inclusivity in mind. What that means is that we want our products to be versatile and we want them to work for all skin types. It took a long time to perfect our formulas but we are confident that our products work for all skin types and we will notate a product page accordingly if anything changes.  Be aware though that some of our products do contain natural fragrances and essential oils which may be irritating to those who may have allergies.   

What’s the shelf life of your products?

Each product will have a different shelf life depending on the type of product.  Once opened, we recommend using within 3-6 months to experience the full benefits of our ingredients and products.

How should I store your products?

We recommend you store products in a cool, dark place.

What is your shipping policy?

Please visit our Refund Policy page here for additional information.

What is your refund policy?

Please visit our Refund Policy page here for additional information.

My items were damaged upon receipt, how may I get a replacement?

Email us at hello@becaliabotanicals.com from the email account used to place your order and provide us with your order number.